Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Nexa Nurse (“Nexa Nurse”, “Nexa”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you access or use the Nexa Nurse platform, including any mobile applications, websites, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.

2. SCOPE

This Privacy Policy applies to all users of the Platform, including clients (“Clients”) and service providers (“Service Providers”), and to all personal data collected through the Platform or related services.

3. INFORMATION WE COLLECT

• Personal identification: name, email address, phone number.
• Identity verification: government-issued identification and licenses.
• Professional credentials: qualifications for Service Providers.
• Transaction data: Booking, scheduling, and payment history.
• Technical data: IP address, device type, and usage activity.

4. HOW WE USE INFORMATION

We use personal data to operate, maintain, and improve the Platform; verify credentials; facilitate bookings and payments; and detect/prevent fraud or security incidents.

5. LEGAL BASIS FOR PROCESSING

We process data based on user consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

6. DATA SHARING & DISCLOSURE

We do not sell personal data. Disclosure occurs only where necessary to complete bookings, to third-party providers (like payment processors), or to comply with regulatory authorities.

7. DATA RETENTION

Data is retained only as long as necessary to fulfill the purposes described, unless a longer retention period is required by law for audits or compliance.

8. DATA SECURITY

We implement reasonable administrative and technical measures designed to safeguard personal data, though no method of storage is 100% secure.

9. USER RIGHTS

You may have the right to access, correct, or request deletion of your data. Requests can be sent to support@nexanurse.com.

10. SAFEGUARDING & REPORTING

We may disclose personal data where we reasonably believe it is necessary to prevent harm, abuse, exploitation, fraud, or illegal activity, or to comply with applicable laws, regulations, or legal processes.

11. INTERNATIONAL DATA TRANSFERS

Personal data may be transferred to, processed in, or stored in countries outside your country of residence. Where required, we implement appropriate safeguards in accordance with applicable data protection laws.

12. CHILDREN’S PRIVACY

The Platform is not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will take steps to delete it.

13. BUSINESS TRANSFERS

In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be effective when posted on the Platform. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

15. CONTACT

For privacy-related questions or requests, please contact:
Email: support@nexanurse.com