Effective Date: 01-08-2026
Last Updated: 29-06-2026

1. Introduction

Nexa Nurse Limited (“Nexa Nurse”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use:

• The Nexa Nurse website;
• The Nexa Nurse mobile applications available on the Google Play Store and Apple App Store;
• Our customer support services; and
• Any related products and services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Nexa Nurse Limited is a Nigerian healthcare technology company that connects individuals, families, healthcare institutions, and businesses with verified Registered Nurses and Care Assistants for home healthcare services.

Nexa Nurse acts as a technology platform and processes personal information necessary to provide secure and efficient services.

3. Information We Collect

Depending on how you use the Platform, we may collect the following categories of personal information.

Personal Identification Information

• Full name
• Date of birth
• Gender
• Nationality
• Residential address
• Email address
• Mobile phone number
• Profile photograph

Account Information

• Username
• Password (encrypted)
• Login history
• Device identifiers
• IP address
• Account preferences

Healthcare Professional Information

For Nurses and Care Assistants, we may collect:

• Professional licence number
• Nursing Council registration details
• Certifications
• Qualifications
• Employment history
• Years of experience
• Professional references
• Verification documents

Identity Verification Information

To verify identity and prevent fraud, we may collect:

• Government-issued ID
• Passport photograph
• Selfie or facial verification
• Bank Verification Number (where applicable)
• National Identification Number (where permitted by law)

Payment Information

We may collect:

• Bank account details
• Wallet information
• Payment history
• Transaction records
• Payout history

Nexa Nurse does not store complete debit or credit card details. Card payments are securely processed by licensed third-party payment providers.

Booking Information

We collect information relating to healthcare bookings, including:

• Booking dates and times
• Service location
• Type of care requested
• Booking history
• Appointment status
• Ratings and reviews

Communication Information

We may collect information when you:

• Contact customer support
• Send emails
• Participate in surveys
• Report violations
• Submit complaints

Device Information

Automatically collected information may include:

• Device model
• Operating system
• Browser type
• App version
• Language settings
• Time zone
• Crash reports

Location Information

With your permission, we may collect your location to:

• Match you with nearby Healthcare Professionals
• Improve booking accuracy
• Prevent fraudulent activity
• Provide location-based services

You may disable location permissions through your device settings, although some features may become unavailable.

4. How We Collect Information

We collect information:

• Directly from you;
• Automatically through the Platform;
• From payment providers;
• From identity verification providers;
• From healthcare regulators (where applicable);
• From public records where legally permitted.

5. Why We Use Your Information

We use personal information to:

• Create and manage user accounts;
• Verify identities;
• Match Clients with Healthcare Professionals;
• Process bookings;
• Process payments and payouts;
• Prevent fraud;
• Investigate complaints;
• Provide customer support;
• Improve our Platform;
• Send service-related communications;
• Comply with legal obligations;
• Protect users and the Platform.

6. Legal Basis for Processing

We process personal information where necessary:

• To perform our contract with you;
• To comply with legal obligations;
• For our legitimate business interests;
• To protect vital interests;
• With your consent where required by law.

7. Sharing Your Information

We may share personal information with:

Healthcare Professionals

To facilitate bookings, we may share relevant Client information necessary to deliver services.

Clients

Clients may receive limited professional information about Healthcare Professionals, including:

• Name
• Qualifications
• Professional profile
• Ratings
• Verification status

Payment Providers

To process payments, payouts, and refunds.

Identity Verification Providers

To verify identities and prevent fraud.

Regulatory Authorities

Where required by law, court order, or regulatory request.

Professional Advisers

Lawyers, auditors, insurers, accountants, and consultants assisting Nexa Nurse.

Service Providers

Technology providers assisting with:

• Cloud hosting
• Security
• Analytics
• Communications
• Customer support

These providers are contractually required to protect your information.

8. Information We Do Not Sell

Nexa Nurse does not sell personal information to advertisers or third parties.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

• Encryption of sensitive data
• Secure servers
• Firewalls
• Access controls
• Multi-factor authentication (where applicable)
• Regular security monitoring
• Fraud detection systems

Although we strive to protect your information, no system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services;
• Resolve disputes;
• Meet legal obligations;
• Enforce our agreements;
• Prevent fraud.

After the applicable retention period, information will be securely deleted, anonymized, or archived where legally required.

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information;
• Correct inaccurate information;
• Update your information;
• Delete certain information;
• Restrict processing;
• Object to certain processing activities;
• Withdraw consent where applicable;
• Receive a copy of your personal information in a portable format.

Some requests may be limited where Nexa Nurse has legal obligations to retain information.

12. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in;
• Remember your preferences;
• Improve website performance;
• Analyze Platform usage;
• Enhance security.

Please see our Cookie Policy for more information.

13. Marketing Communications

With your consent or where permitted by law, we may send:

• Service updates;
• Promotional offers;
• Product announcements;
• Newsletters.

You may unsubscribe from marketing communications at any time. Service-related communications may still be sent where necessary.

14. Push Notifications

Our mobile applications may send notifications regarding:

• Booking updates;
• Payment confirmations;
• Appointment reminders;
• Verification status;
• Security alerts.

You may manage notification preferences through your device or account settings.

15. Children’s Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

16. International Data Transfers

Where personal information is transferred outside Nigeria, Nexa Nurse will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer complies with applicable data protection laws.

17. Fraud Prevention

We may process personal information to:

• Detect fraud;
• Prevent identity theft;
• Investigate suspicious activity;
• Protect Clients and Healthcare Professionals;
• Comply with anti-fraud obligations.

Fraudulent activity may result in account suspension, termination, or referral to law enforcement authorities.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where material changes are made, we will publish the updated policy on the Platform and revise the “Last Updated” date.

Your continued use of the Platform after the changes become effective constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Legal Department
Email: legal@nexanurse.com

To report suspected privacy violations, misuse of personal information, or other concerns:

Violations & Compliance
Email: violations@nexanurse.com

We will make reasonable efforts to respond to legitimate privacy enquiries in a timely manner.

20. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA) 2023 and other applicable privacy and data protection laws.