Effective Date: 01-08-2026
Last Updated: 29-06-2026

1. Introduction

This Medical Disclaimer (“Disclaimer”) explains the limitations of the healthcare-related information and services available through the Nexa Nurse website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Disclaimer.

2. About Nexa Nurse

Nexa Nurse Limited (“Nexa Nurse”, “we”, “our”, or “us”) is a Nigerian healthcare technology company that operates a digital marketplace connecting individuals, families, healthcare institutions, and businesses with verified Registered Nurses and Care Assistants for home healthcare services.

Nexa Nurse provides technology, booking, payment, verification, and customer support services. Unless expressly stated otherwise, Nexa Nurse is not a hospital, clinic, ambulance service, medical practice, or healthcare provider.

3. No Medical Advice

The content available on the Platform, including articles, blogs, FAQs, educational materials, notifications, and customer support communications, is provided for general informational purposes only.

Nothing on the Platform should be interpreted as:

• Medical advice;
• Nursing advice;
• Diagnosis;
• Treatment recommendations;
• Medical prescriptions; or
• A substitute for professional medical consultation.

Always seek advice from a qualified healthcare professional regarding any medical condition or treatment.

4. No Doctor–Patient or Nurse–Patient Relationship with Nexa Nurse

Your use of the Platform does not create a doctor–patient, nurse–patient, caregiver–patient, or other healthcare provider relationship with Nexa Nurse.

Any professional healthcare relationship exists solely between the Client (or patient) and the Healthcare Professional providing the booked service.

5. Independent Healthcare Professionals

Healthcare Professionals available through the Platform are independent practitioners or independent service providers.

Although Nexa Nurse verifies qualifications and credentials where applicable, each Healthcare Professional is independently responsible for:

• Their professional conduct;
• Clinical decisions;
• Advice provided;
• Services performed;
• Compliance with applicable laws and professional standards.

Nexa Nurse does not supervise or direct the clinical judgment exercised by Healthcare Professionals.

6. No Guarantee of Medical Outcomes

Healthcare outcomes vary based on many factors, including the patient’s condition, medical history, compliance with treatment, and other circumstances beyond Nexa Nurse’s control.

Accordingly, Nexa Nurse does not guarantee:

• Recovery from illness;
• Improvement in health;
• Clinical outcomes;
• Success of any treatment or procedure;
• Satisfaction with healthcare services.

7. Emergency Medical Situations

The Platform is not intended for emergency medical situations.

If you or another person is experiencing:

• Chest pain;
• Difficulty breathing;
• Loss of consciousness;
• Severe bleeding;
• Stroke symptoms;
• Seizures;
• Serious injury;
• Poisoning; or
• Any other life-threatening medical emergency,

you should immediately contact your local emergency services or proceed to the nearest hospital.

Do not rely on the Nexa Nurse Platform to obtain emergency medical assistance.

8. Scope of Services

Healthcare Professionals using the Platform may only provide services that fall within:

• Their qualifications;
• Their professional licence or certification;
• Applicable laws and regulations;
• Accepted professional standards.

Clients should not request Healthcare Professionals to perform procedures beyond their legal or professional scope of practice.

9. Accuracy of Information

Healthcare decisions rely on accurate information.

Clients are responsible for providing complete and accurate information regarding:

• Medical conditions;
• Allergies;
• Current medications;
• Existing diagnoses;
• Mobility limitations;
• Infectious diseases;
• Emergency contacts;
• Other information relevant to the requested service.

Failure to provide accurate information may affect the quality or safety of the healthcare service.

10. Health Information on the Platform

Any health-related content published by Nexa Nurse is intended for educational purposes only.

Health information may not be suitable for every individual and should never replace consultation with a qualified healthcare professional.

Users should not delay seeking professional medical care based on information found on the Platform.

11. Medication Disclaimer

Nexa Nurse does not prescribe, dispense, or recommend medications through the Platform.

Healthcare Professionals may only administer medications where they are legally authorized to do so and where appropriate instructions, prescriptions, or care plans are provided.

Clients remain responsible for ensuring that medications are obtained from licensed providers.

12. Third-Party Information

The Platform may contain links to third-party websites, healthcare resources, or external services.

Nexa Nurse does not control or endorse the accuracy, completeness, or reliability of third-party content and is not responsible for any loss or damage arising from its use.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Nexa Nurse shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Healthcare decisions made by Clients or patients;
• Clinical advice or services provided by Healthcare Professionals;
• Delays in obtaining medical care;
• Reliance on information published on the Platform;
• Medical complications or outcomes beyond Nexa Nurse’s reasonable control.

Nothing in this Disclaimer excludes liability that cannot lawfully be excluded under applicable law.

14. Verification of Healthcare Professionals

Nexa Nurse undertakes reasonable efforts to verify the identity and professional credentials of Healthcare Professionals before they are approved to use the Platform.

However, verification does not constitute a guarantee of future performance, competence, suitability for every situation, or specific healthcare outcomes.

Clients are encouraged to review Healthcare Professional profiles, qualifications, experience, and ratings before making a booking.

15. Client Responsibilities

Clients are responsible for:

• Selecting services appropriate to their needs.
• Providing accurate medical information.
• Following lawful instructions given by Healthcare Professionals.
• Seeking emergency medical care when required.
• Consulting a qualified physician or specialist where necessary.

16. Healthcare Professional Responsibilities

Healthcare Professionals remain solely responsible for:

• Clinical judgment.
• Professional conduct.
• Compliance with professional standards.
• Patient confidentiality.
• Maintaining valid licences and certifications.
• Delivering services within their scope of practice.

17. Changes to This Disclaimer

Nexa Nurse may update this Medical Disclaimer from time to time to reflect changes in applicable laws, healthcare regulations, or Platform operations.

The revised version will be published on the Platform with an updated “Last Updated” date.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Disclaimer.

18. Governing Law

This Medical Disclaimer shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

19. Contact Us

If you have questions regarding this Medical Disclaimer, please contact:

Legal Department
Email: legal@nexanurse.com

To report concerns regarding patient safety, professional misconduct, fraud, or violations of Nexa Nurse policies:

Violations & Compliance
Email: violations@nexanurse.com