Effective Date: 01-08-2026
Last Updated: 29-06-2026

1. Introduction

This Cookie Policy explains how Nexa Nurse Limited (“Nexa Nurse”, “we”, “our”, or “us”) uses cookies and similar technologies when you visit our website, use our mobile applications available on the Google Play Store and Apple App Store, or interact with any of our online services (collectively, the “Platform”).

This Cookie Policy should be read together with our Privacy Policy and Terms and Conditions.

By continuing to use our Platform, you consent to the use of cookies as described in this Policy, except where your consent is not required under applicable law.

2. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website or use an application.

Cookies allow websites and applications to recognize your device, remember your preferences, improve performance, and provide a more personalized user experience.

Some cookies are deleted when you close your browser, while others remain on your device until they expire or are deleted.

3. What Are Similar Technologies?

In addition to cookies, Nexa Nurse may use similar technologies, including:

• Local storage
• Session storage
• Software development kits (SDKs)
• Pixel tags
• Web beacons
• Device identifiers
• Mobile analytics technologies

These technologies perform functions similar to cookies and help improve our services.

4. Why We Use Cookies

We use cookies and similar technologies to:

• Enable core platform functionality
• Keep users signed in
• Maintain secure sessions
• Remember user preferences
• Process bookings
• Improve website performance
• Analyse traffic and usage patterns
• Detect fraud and suspicious activity
• Enhance security
• Personalize user experiences
• Improve customer support
• Measure the effectiveness of our services

5. Types of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the operation of the Platform and cannot be disabled without affecting functionality.

Examples include:

• User authentication
• Account login
• Session management
• Security tokens
• Fraud prevention
• Payment processing
• Booking functionality

B. Functional Cookies

These cookies remember your preferences and improve your experience.

Examples include:

• Language selection
• Region preferences
• Accessibility settings
• Saved preferences
• User interface customization

C. Performance and Analytics Cookies

These cookies help us understand how visitors use our Platform so we can improve performance and usability.

Information collected may include:

• Pages visited
• Time spent on pages
• Navigation patterns
• Device type
• Browser type
• Operating system
• Error reports
• Crash diagnostics

Where possible, analytics information is aggregated and does not directly identify individual users.

D. Security Cookies

Security cookies help us:

• Detect suspicious activity
• Prevent unauthorized access
• Protect user accounts
• Reduce fraudulent transactions
• Maintain platform integrity

E. Preference Cookies

These cookies allow the Platform to remember choices you make, such as:

• Saved login information
• Notification preferences
• Display settings
• Preferred service locations

6. Cookies Used by Third Parties

Some services integrated into the Platform may place their own cookies or use similar technologies. These may include:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support platforms
• Security and fraud prevention services
• Push notification services
• Mapping and location services

These third parties are responsible for their own privacy and cookie practices. We encourage you to review their respective policies where applicable.

7. Mobile Applications

The Nexa Nurse mobile applications may use technologies similar to cookies, including:

• Device identifiers
• Application instance identifiers
• Local storage
• Analytics SDKs
• Push notification tokens

These technologies help us:

• Authenticate users
• Maintain secure sessions
• Improve application performance
• Diagnose technical issues
• Deliver service notifications
• Enhance security

8. Managing Cookies

You may manage or disable cookies through your web browser settings. Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block specific cookies
• Block all cookies
• Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the availability or functionality of parts of the Platform.

For mobile applications, some permissions and tracking preferences can also be managed through your device settings.

9. Do Not Track Signals

Some browsers provide a “Do Not Track” (DNT) feature.

At this time, there is no universally accepted standard for responding to DNT signals. As a result, the Platform may not respond differently to such signals.

10. Data Collected Through Cookies

Cookies and similar technologies may collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Time zone
• Pages visited
• Referral source
• Login activity
• Session duration
• Approximate location
• Device identifiers

This information is handled in accordance with our Privacy Policy.

11. Data Security

Information collected through cookies is protected using reasonable administrative, technical, and organizational security measures.

While we strive to safeguard your information, no method of electronic storage or transmission is completely secure.

12. Changes to This Cookie Policy

Nexa Nurse may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or operational needs.

Any updates will be published on this page with a revised “Last Updated” date. Continued use of the Platform after changes become effective constitutes acceptance of the updated Cookie Policy.

13. Contact Us

If you have questions about this Cookie Policy or our use of cookies and similar technologies, please contact:

Legal Department
Email: legal@nexanurse.com

To report concerns regarding misuse of personal data, website security, or policy violations:

Violations & Compliance
Email: violations@nexanurse.com

14. Governing Law

This Cookie Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria and applicable data protection legislation, including the Nigeria Data Protection Act (NDPA) 2023.