Customer Care Representative

Job Summary

We are seeking a friendly, proactive, and customer-focused Customer Care Representative to join our growing team. In this role, you will serve as the first point of contact for our customers, nurses, caregivers, and healthcare partners, ensuring they receive exceptional support across our platform.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media.
• Assist users with account registration, verification, and onboarding.
• Resolve customer complaints professionally and promptly.
• Provide accurate information about Nexa Nurse services and processes.
• Escalate complex issues to the appropriate department when necessary.
• Maintain detailed records of customer interactions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Deliver an outstanding customer experience at every interaction.

Requirements:

• Bachelor’s degree or equivalent qualification.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Previous customer service experience is an advantage.
• Proficiency in Microsoft Office and basic computer applications.

What We Offer

• Competitive salary.
• Career growth and professional development opportunities.
• A supportive and collaborative work environment.
• Opportunity to make a meaningful impact in healthcare.